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Return & Refund Policy

This statement was last updated on February 12, 2026.

 

Thank you for shopping at Rooted River Ranch. If you are not entirely satisfied with your purchase, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return: 

  • Items must be unused, unworn, and in the same condition that you received them.

  • Items must be in the original packaging with all labels/tags attached.

  • You must have the receipt or proof of purchase. 

Refunds

Once we receive your item, we will inspect it and notify you on the status of your refund. 

  • If approved, we will initiate a refund to your credit card (or original method of payment).

  • You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically [5-10] business days). 

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund. 

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or clearance items.

  • Personalized or custom-made products.

  • Perishable goods or hygiene-related items. 

Exchanges

If you received a defective or damaged product, please contact us at rootedriverranch@gmail.com with details of the product and the defect to arrange an exchange. 

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